Shipping & Delivery
-Where can I track my item(s)
We currently do not have any tracking system in place at this time and are working towards making one happen! Use 17track.net for now!
-Why have I not received my item(s)?
Shipping may take 21 working days (AT MOST), depending on your location and the opening hours of your local post office.
-Who delivers my item(s)?
Your items are delivered by our fulfillment center and will usually reach you via your local postal service in your location.
-What time are deliveries usually made?
Items are delivered depending on the local postal system and are usually during business hours. (Monday to Friday, 9am-5pm)
-What happens if no one is at home?
Not to worry, most of our items will be left in your postbox if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!
-Where do you ship from?
We currently ship from our warehouses in Asia, Canada, or Europe, hence why sometimes our items take a little longer to reach you!
-I messed up my delivery address, what do I do?
Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you.
-What about my billing address?
Billing addresses are currently non editable to prevent fraud. Please note that all details entered and submitted to us are final.
-Change of address after receiving confirmation of shipping
Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.
Returns, Exchanges & Refunds
-I don’t like my item, can I return it?
Returns are accepted as long as they do not exceed 14 days of the buyer receiving the item, OR if an item is on sale. Please see our return policy for more. However, all returns made should be in perfect condition and the return postage be paid by the returner. Proof of postage should then be emailed to us as proof of delivery.
**Promotional/sale items are not eligible for returns
-Will you refund me the shipping costs?
Depending on the item and reason, refunds are available to those who qualify
-Can I return the item and change it with something else?
Provided that the returned item is in a perfect condition, exchanges are possible. Please drop us an email, and hopefully we can arrive at a solution.
-I have changed my mind about my item, what do I do?
If you have changed your mind about your order, please email us ASAP to change the order and we will help sort something out. Please note that once an order is placed you cannot cancel. Once orders are placed, it goes directly to our processing team as they queue it up for shipment.
-Can I still change my item after receiving the email confirmation?
Unfortunately, no. All items that have left our warehouse are final and not changeable.
-What do I do if I have received a damaged item?
If you have received a damaged item, please let us know immediately and you would be given a choice for us to reship you a replacement item.
-Can I return a damaged item?
Unfortunately we do not accept any returns for damaged items at this time. However a reshipment option is available should you wish to avail this option.
**We are not responsible for any damages caused by wear and tear, submergence into water nor if the item does not fit due to sizing reasons
-Do you subscribe me to any boxes?
No, all of our items are purchased one off and you will not be charged for anything else other than the item you have ordered.
Emails & Notification
-Unreceived Confirmation Email
If you have not received any emails from us confirming your purchase, do let us know immediately via email or our contact form with your full name/shipping address name and we would help sort this out as soon as we can.
Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.
What color hardware is on your bags?
All of our bags are currently made with a gold finish on the hardware.