FAQs
Weekly Drops & Cordaé Community
- What are weekly drops?
Every week, we release an exclusive bag for 48 hours with limited availability. This is to maintain quality and demand.
- When do you do your weekly exclusive drops?
We drop our bags every Friday at 12pm PST/5pm EST.
- How do I find out about your next drops?
You can sign up to our newsletter HERE and also join our exclusive Discord community HERE.
- What's the Discord Community?
The Discord community is a private group we have created for our customers, its completely free to join.
Each week we run exclusive weekly polls where you can vote for the bag you want to see us drop next, the bag with the most votes will then be released that following Friday. In addition to this, you also get access to exclusive discounts, and each week you get the chance to win one of our bags completely FREE!
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Shipping & Delivery
- Where can I track my item(s)
We currently do not have any tracking system in place at this time and are working towards making one happen! Use 17track.net for now!
- Why have I not received my item(s)?
Our shipping times normally take up to 14 days, but on other instances it might take up to 21 working days depending on your location and the opening hours of your local post office. Please be patient with us.
- What time are deliveries usually made?
All deliveries are dependant on the local postal system and are usually during business hours. (Monday to Friday, 9am-5pm)
- What happens if no one is at home?
Not to worry, most of our items will be left in your postbox if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!
- Where do you ship from?
We currently ship from our warehouses in Asia, Canada, or Europe, hence why sometimes our items take a little longer to reach you!
- I messed up my delivery address, what do I do?
Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you.
- What about my billing address?
Billing addresses are currently non editable to prevent fraud. Please note that all details entered and submitted to us are final.
- Change of address after receiving confirmation of shipping
Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.
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Returns, Exchanges & Refunds
- I don’t like my item, can I return it?
Returns are accepted as long as they do not exceed 14 days of the buyer receiving the item, OR if an item is on sale. Please see our return policy for more. However, all returns made should be in perfect condition and the return postage be paid by the returner. Proof of postage should then be emailed to us as proof of delivery.
**Promotional/sale items are not eligible for returns
- Can I return the item and change it with something else?
Exchanges are currently not available storewide.
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Damaged Items
- What do I do if I have received a damaged item?
If you have received a damaged item, please let us know immediately and you will be given a choice for us to reship you a replacement item.
- Can I return a damaged item?
Unfortunately we do not accept any returns for damaged items at this time. However a reshipment option is available should you wish to avail this option.
**We are not responsible for any damages caused by wear and tear, submergence into water nor if the item does not fit due to sizing reasons